We speak English and French.
Select first baby item, select start and end dates. Exact rental cost is calculated (excluding delivery and collection fee). Add the product to the cart by clicking "I rent".
Select next products the same way. Don't forget to also add supplies and accessories if you need any.
Once you've added all products in the cart, register. At this stage, you'll let us know delivery and collection details. Delivery and collection fee are calculated in your cart.
Confirm each step (delivery and collection details, payment details).
You pay for your order.
Within 24h (working days), we'll confirm you product availability together with delivery and collection informations and will detail following steps (especially deposit).
Few days before delivery, we'll come back to you to finalize your delivery and organize deposit payment.
Our website allows online booking at least 7 days in advance. If you want to make a reservation within 7 days or even a last minute booking, please email or call us.
Please contact us directly by phone or email. We'll answer you shortly (but no more than 24h maximum - opening days).
Our booking system is sometime a bit delicate...Make sure:
-you've used the cliquable calender to select start and end date (or at least that you've used the dd-mm-yyyy date format)
-your rental period lasts at least 3 days and is for 30 days maximum (for longer periods, please email us)
-the start date is in minimum 7 days from now
You should then be able to book online. If not, please email us.
Baby equipment rentals
and purchased products amount are payable by card, Paypal, or cheque cashable in France.
Deposit can be made by cheque cashable in France or cash (at delivry for delivery in Ile-de-France or in advance for delivery in other regions) or card (in advance, by phone) or Paypal (in advance ; we'll reimburse it after you've returned us material).
Please provide a valid identifcation card with for any payment by cheque.
In Ile-de-France (Paris and surrounding cities)
, delivery and collection is done by ourselves, Monday - Sunday, between 7:00 am till 9:00 pm.
You do select your preferred delivery and pick up slot while booking online.
While confirming your reservation, we confirm delivery and pick up slots if available or proposed you a different time slot.
In other regions,
delivery and collection are done by our carrier TNT.
Delivery is usually done Monday - Friday, in the morning between 8:00 and 1:00 pm (some larger cities are delivered on Saturday morning as well). Smaller cities/ villages are delivered in the morning or in the afternoon (between 8:00 am and 4:00 pm).
You can check delivery collection on TNT website tnt.fr
If you're out at delivery time or if TNT can not reach your address, driver delivers parcels to the nearest "Relais Colis" (shops in your area). You're notified in your mailbox or by text message (French mobile numbers only).
You can a request to a "Relais Colis".
Pick up are done at your address only, usually Monday - Friday, between 2:00 and 6:00 pm. In smaller cities/ villages, pick up is done in the morning or begining of the afternoon (between 8:00 am and 4:00 pm).
Pick up can not be done in Relais Colis. You can however drop parcels to the nearest TNT logistic plateform.
We do confirm TNT delivery and pick up conditions for your specific reservation when confirming your baby equipment booking.
Important: for delivery / pick up at /from your address, someone needs to be present during the full time slot confirmed at reservation confirmation. We do not deliver to train stations and airports (outside Ile de France/Paris area).
baby’tems does its best to deliver in the timeslot you selected at order time. If we encounter any difficulty, baby'tems contacts you as early as possible to find together a appropriate solution.
You can do it. You inform us at least 48h before planned pick up date so that we can organise a new pick up appointement. You pay us the amount for the additional period at pick up, by cheque cashable in France or in cash.
Yes, of course.
Up to 5 working days before scheduled delivery date, we reimbursed the full rental and purchased products amount.
Less than 5 working days before scheduled delivery date, baby'tems will keep 15,00 €. We reimburse you the amount for the purchased products.
We deliver everywhere in France. However conditions vary for Ile de France region and other regions of France.
For Ile de France region (=Paris + suburbs -postcodes starting with 75, 92, 93, 94, 95, 91, 77, 78), our delivery rates (including pick-up) are:
* €18 including VAT for any order for less than €100, delivered within the Ile-de-France region (=Paris + suburbs -postcodes starting by 75, 92, 93, 94, 95, 91, 77, 78)
* free of charge for any order in excess of € 100 including VAT (rental costs plus product purchases).
* €7 extra is charged for delivery and/or pick up in Paris airports.
For other regions, rates are calculated according to order weight. Amount is confirmed in your cart, after you've provided delivery and collection address(es).
Rate includes delivery AND collection and is constant wherever the address (outside Ile de France/Paris area).
As an indication, delivery and collection rate is 39,00 € for a travel cot ; 78,00 € for a travel cot + high chair.
We currently do not deliver to Corsica nor outside France.
We do deliver in Paris area train stations and airports.
All baby items can be delivered on appointment at Roissy Charles de Gaulle airport, Orly airport and any Paris area train stations.
For a delivery in airport, don't forget to let us know your arrival time and flight number.
We do charge an extra 7 € for delivery and/or collection in Paris airport (CDG and Orly).
We do not deliver any other region train stations nor airports.
Yes. Make sure you provide detailed delivery and collection addresses in delivery/collection form.
(=Paris + suburbs -postcodes starting by 75, 92, 93, 94, 95, 91, 77, 78) delivery and collection are processed by our own services, Monday - Sunday, 7:00 am - 9:00 pm.
In delivery /collection form, you choose your preferred slots. We'll confirm these within the order confirmation or propose another time slot if needed. We anyway do our best to fit with your requirements.
If you have a special delivery schedule need (arrival in a rented appartment for example), please add it in the comment area of the reservation form. We'll do our best to find an appropriate arrangement that fits your needs.
In other regions
, delivery and collection are processed by our appointed carrier TNT.
Delivery is done Monday - Friday (larger cities can be delivered on Saturday), in the morning before 1:00 pm. Smaller cities/villages can be delivered in the morning or begining of the afternoon.
You can check conditions of delivery directly on tnt.fr
If not present at delivery or if TNT can not reach your address, TNT will leave the box to a Relais Colis (a shop in your neighborhood) and will notify it to you in your mailbox, by email or SMS (on French numbers only).
Collection is done Monday - Friday, between 2:00 and 6:00pm. Smaller cities/villages are collected in the morning.
Collection can not be done in a Relais Colis.
No collection on week-ends. We are currently not able to delivery nor collect from train station nor airport (outside Ile de France/Paris area).