How do you deliver and pick up?
In Ile-de-France (Paris and surrounding cities), delivery and collection is done by ourselves, Monday - Sunday, between 7:00 am till 9:00 pm.
You do let us know your preferred delivery and pick up slot while booking online.
While confirming your reservation, we confirm delivery and pick up slots if available or proposed you a different time slot.
In other regions, delivery and collection are done by our carrier TNT.
Delivery is usually done Monday - Friday (except bank holidays), in the morning between 8:00 and 1:00 pm (some larger cities are delivered on Saturday morning as well). Smaller cities/ villages are delivered in the morning or in the afternoon (between 8:00 am and 4:00 pm).
You can check delivery days on TNT website tnt.fr (choose Cliquez-Envoyez).
If you're out at delivery time or if TNT can not reach your address, driver delivers parcels to the nearest "Relais Colis" (shops in your area). You're notified in your mailbox or by text message (French mobile numbers only).
You can request a delivery to a "Relais Colis" - please check address and opening times on tnt.fr
Pick up are done at your address only, Monday - Friday only (except bank holidays), between 2:00 and 6:00 pm. In smaller cities/ villages, pick up is done in the morning or beginning of the afternoon (between 8:00 am and 4:00 pm).
Pick up can not be done in Relais Colis. You can however drop parcels to the nearest TNT logistic plateform.
We do confirm TNT delivery and pick up conditions for your specific reservation when confirming your baby equipment booking.
Important: for delivery / pick up at /from your address, someone needs to be present during the full time slot confirmed at reservation confirmation.
We do not deliver to train stations and airports (outside Ile de France/Paris area).
We do deliver and pick up in Paris CDG, Orly airporits and Paris train stations.
Where do you deliver and how much does it cost?
We deliver everywhere in France. However conditions vary for Ile de France region and other regions of France.
For Ile de France region (=Paris + suburbs -postcodes starting with 75, 92, 93, 94, 95, 91, 77, 78), our delivery rates (including pick-up) are:
* €20 including VAT for any order for less than €120, delivered within the Ile-de-France region (=Paris + suburbs -postcodes starting by 75, 92, 93, 94, 95, 91, 77, 78)
* free of charge for any order in excess of € 120 including VAT (rental costs plus product purchases). (does not apply to delivery and pick up in Paris airports and 77 department (including Disneyland Paris area).
* €20 extra is charged for delivery and/or pick up in Paris airports and 77 department (including Disneyland Paris area).
For other regions, rates are calculated according to order weight and number of parcels. Amount is confirmed in your cart, after you've provided delivery and collection address(es).
Rate includes delivery AND collection and is constant wherever the address (outside Ile de France/Paris area).
As an indication, delivery and collection rate is 59,00 € for a travel cot ; 118,00 € for a travel cot + high chair.
We currently do not deliver to Corsica nor outside France. (but we'll be happy to share partner details if available).
Do you deliver in train stations and airports?
We do deliver and pick up baby items on appointment at Roissy Charles de Gaulle CDG airport, Paris Orly airport and any Paris area train stations.
For a delivery in airport, don't forget to let us know your arrival time and flight number.
We do charge an extra 20 € for delivery and/or collection in Paris airport (CDG and Orly).
We do not deliver any other region train stations nor airports.
Can delivery and collection be done at different addresses?
Yes. Make sure you provide detailed delivery and collection addresses in delivery/collection form.
How are delivery and collection processed?
In Ile-de-France (=Paris + suburbs -postcodes starting by 75, 92, 93, 94, 95, 91, 77, 78) delivery and collection are processed by our own services, Monday - Sunday, 7:00 am - 9:00 pm.
In delivery /collection form, you choose your preferred slots. We'll confirm these within the order confirmation or propose another time slot if needed. We anyway do our best to fit with your requirements.
If you have a special delivery schedule need (arrival in a rented apartment for example), please add it in the comment area of the reservation form. We'll do our best to find an appropriate arrangement that fits your needs.
In other regions, delivery and collection are processed by our appointed carrier TNT.
Delivery is done Monday - Friday (larger cities can be delivered on Saturday), in the morning before 1:00 pm. Smaller cities/villages can be delivered in the morning or begining of the afternoon.
You can check conditions of delivery directly on tnt.fr (Cliquez-Envoyez area).
If not present at delivery or if TNT can not reach your address, TNT will leave the box to a Relais Colis (a shop in your neighborhood) and will notify it to you in your mailbox, by email or SMS (on French numbers only).
Collection is done Monday - Friday, between 2:00 and 6:00pm. Smaller cities/villages are collected in the morning.
Collection can not be done in a Relais Colis.
No collection on week-ends.
We are currently not able to delivery nor collect from train station nor airport (outside Ile de France/Paris area).
We do deliver and pick up in Paris CDG and Orly airports, and Paris train stations.
Am I certain I'll be delivered on scheduled time?
baby’tems does its best to deliver in the time range you selected at order time. If we encounter any difficulty, baby'tems contacts you as early as possible to find together a appropriate solution.